1.ANALISA KUALITAS LAYANAN BISNIS MAKANAN DAN MINUMAN DI SURABAYA DITINJAU DARI DERAJAT PEMENUHAN KEPUASAN KONSUMEN

作　　者：Fransisca Andreani

出　　处：Jurnal Manajemen Pemasaran. 2010 ;5(1):1-8.doi:10.9744/pemasaran.5.1.1-8

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：99977358

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2.KIAT-KIAT EKSPANSI GLOBAL STARBUCKS

作　　者：Fransisca Andreani

出　　处：Jurnal Manajemen Pemasaran. 2008 ;3(1):19-25.doi:10.9744/pemasaran.3.1.pp. 19-25

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：99977365

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3.THE INFLUENCE OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON CUSTOMER LOYALTY IN JW MARRIOTT HOTEL SURABAYA

作　　者：Fransisca Andreani ;Yesslyn Sumargo ;Chen Lie

出　　处：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship). 2012 ;14(2):156-163.doi:10.9744/jmk.14.2.156-163

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：101766417

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4.The Impact of Brand Image Towards Loyalty with Satisfaction as A Mediator in McDonald’s

作　　者：Fransisca Andreani ;Tan Lucy Taniaji ;Ruth Natalia Made Puspitasari

出　　处：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship). 2012 ;14(1):64-71.doi:10.9744/jmk.14.1.64-71

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：101766551

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5.ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI HARGA SAHAM (Kasus Perusahaan Jasa Perhotelan yang Terdaftar di Pasar Modal Indonesia)

作　　者：Edi Subiyantoro ;Fransisca Andreani

出　　处：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship). 2003 ;5(2):171-180.doi:10.9744/jmk.5.2.pp. 171-180

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：105403777

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6.PENGARUH STORE LAYOUT, INTERIOR DISPLAY, HUMAN VARIABLE, TERHADAP CUSTOMER SHOPPING ORIENTATION DI RESTORAN DEWANDARU SURABAYA

作　　者：Fransisca Andreani ;Monika Kristanti ;Adiguna Yapola

出　　处：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship). 2013 ;15(1):65-74.doi:10.9744/jmk.15.1.65-74

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：105403795

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7.GAP ANALYSIS OF TRAVELOKA.COM: HOTEL CONSUMERS’ EXPECTATIONS AND PERCEPTIONS OF THE WEBSITE

作　　者：Fransisca Andreani ;Gabriella Winata ;Eunike Halim

出　　处：Jurnal Manajemen dan Kewirausahaan (Journal of Management and Entrepreneurship). 2018 ;20(1):31-37.

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：213295762

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8.CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN APLIKASINYA DALAM INDUSTRI MANUFAKTUR DAN JASA

作　　者：Fransisca Andreani

出　　处：Jurnal Manajemen Pemasaran. 2009 ;2(2).

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：185546044

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9.EXPERIENTIAL MARKETING (SEBUAH PENDEKATAN PEMASARAN)

作　　者：Fransisca Andreani

出　　处：Jurnal Manajemen Pemasaran. 2009 ;2(1).

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：185546049

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10.KIAT-KIAT EKSPANSI GLOBAL STARBUCKS

作　　者：Fransisca Andreani

出　　处：Jurnal Manajemen Pemasaran. 2010 ;3(1):pp. 19-25.

出版社：Institute of Research and Community Outreach - Petra Christian University

文章 ID：185546056

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