文章基本信息

标题：Organizational Emotional Intelligence and Top Selling
本地全文：下载
作者：Gabriele Giorgi ; Serena Mancuso ; Francisco Javier Fiz Perez 等
期刊名称：Europe's Journal of Psychology
电子版ISSN：1841-0413
出版年度：2014
卷号：10
期号：4
页码：712-725
DOI：10.5964/ejop.v10i4.755
语种：English
出版社：PsychOpen
摘要：The purpose of this study is to explore emotional intelligence in association with effective sales performance. The participants involved in this study were sellers in a home furniture company and completed a new tool measuring emotional intelligence at the beginning of their employment with the company. After four months, their volume of sales was calculated and compared with other results. Briefly, evidence from this study indicates that emotional intelligence skills are relevant in association with job performance, particularly relationship management and self-management. The final results support the main hypothesis. Subsequent implications for sales organizations and researchers are discussed.
关键词：emotional intelligence;sales;organizational intelligence;emotional competencies;sales performance;employee performance;Italy