文章基本信息

标题：Exploring Strategies for Deploying Knowledge Management Tools and Technologies
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作者：Heather A. Smith ; James D. McKeen ; Tracy A. Jenkin 等
期刊名称：Journal of Information Science and Technology
印刷版ISSN：1545-0287
出版年度：2009
卷号：6
期号：3
页码：3-24
语种：English
出版社：International Medical Journal Management and Indexing System
摘要：The overwhelming number of knowledge management (KM) tools on the market today and the hype surrounding them makes it difficult for knowledge managers to know which tools will provide them with the best KM value. Despite this wide array of options, there is no technological silver bullet to solve an organization's KM problems. Knowledge managers have to develop mechanisms and strategies for how best to implement and use KM tools and technologies. Using an exploratory focus group comprised of knowledge managers from a number of different organizations, this study explores the relationship between KM and technology and identifies the strategies knowledge managers use to successfully recognize where and how technology should be implemented and used to facilitate knowledge management work.Our results support the existing KM literature by highlighting the importance of delivering KM tools on a solid foundation of information technology (IT) and information management (IM) infrastructure. Further, KM tools work best for different tasks and work groups; therefore, understanding which tool ismost appropriate for the use context is critical. We also gain an understanding of the strategies that KM managers use for successful implementation and use of KM tools. These strategies embody the following principles: experimentation, iteration, adaptation of grassroots technologies and building on what works. The findings from this study suggest that when knowledge managers use these strategies for deploying KM tools, delivering success and business value from KM is much more likely.