文章基本信息

标题：Linking IT to Business Metrics
本地全文：下载
作者：Heather A. Smith ; James D. McKeen ; Christopher Street 等
期刊名称：Journal of Information Science and Technology
印刷版ISSN：1545-0287
出版年度：2004
卷号：1
期号：1
语种：English
出版社：International Medical Journal Management and Indexing System
摘要：Early efforts to link measures of IT investment with measures of business performance have often been challenged to show consistent organization-level relationships. Managers and researchers alike have often concluded in the past that the relationship between what is done in IT and what happens in business is considerably more complex than originally thought. It has long been argued that technology is not the major stumbling block to achieving business performance, but rather it is the business itself – the processes, the managers, the culture and the skills – that makes the difference. Therefore, a good business metrics program that considers not only IT investments but also how the business uses IT is important. If a business measurement program is carefully designed, properly linked to an incentive program, widely implemented and effectively monitored by management, it is highly likely that business performance will become an integral part of the mindset of all IT staff and ultimately pay off in a wide variety of ways.
关键词：Business Metrics