文章基本信息

标题：How are the temporary workers? Quality of life and burn-out in a call center temporary employment in Italy: a pilot observational study.
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作者：Alice Mannocci ; Alessio Natali ; Vittoria Colamesta 等
期刊名称：Annali dell'Istituto Superiore di Sanita
印刷版ISSN：0021-2571
出版年度：2014
卷号：50
期号：2
页码：153-159
DOI：10.4415/ANN_14_02_08
出版社：Editrice Kurtis Srl
摘要：Objectives. The aim of this study was to quantify the level of health related quality of life and burnout in a call centers sample of precarious workers. Methods. An observational study was carried out in Italy. A self-reported anonymous questionnaire was administered to temporary workers in order to estimate burn-out and quality of life levels. Results. 227 questionnaires were collected. 78% of the sample was female and the mean age was 35.48 years (SD = 9.91). Among the participants, 40% were smokers, 42% regularly drinkers, 65% changed the body weight (more than 5 kg, in 1 year). The mental component score (MCS) was significantly better in subject that have a regularly life style, for example in those no change their body weight (p = 0.001), sleep more than 7 hours (p = 0.018) and followed a diet (p = 0.035). The DP (depersonalization) is significant higher in former smokers (p = 0.031), in underweight subjects (p = 0.025) and in the group that have a precarious employment of over 2 years (p = 0.013). Conclusions. This investigation shows that in this particular category of atypical workers depressive symptoms and quality of life were lower than the general population. It is important to underline that the interpretation of the results is limited partly by the observational character of the study.
关键词：quality of life ; . temporary employment ; . call centers ; . atypical workers