文章基本信息

标题：Human Capital Decisions and Employee Satisfaction at Selected Hotels in India
本地全文：下载
作者：Bagri, S.C ; Babu, A. Suresh ; Kukreti, Mohit 等
期刊名称：Hospitality Review
印刷版ISSN：0739-7011
出版年度：2012
卷号：29
期号：2
页码：7
出版社：Florida International University
摘要：Understanding the role of human capital is one of the key considerations in delivering and sustaining competitiveness. Managing employees in the hospitality industry is particularly a challenging task as the industry is considered to be labor intensive. High turnover and increasing employee demands are among the problems that are identified as threats to maintaining a strong competitive position. Successful hotels attempt to retain their best employees in an effort to adapt to changing environments and increased competition. Effective hotel human resource systems can produce positive outcomes, through effective employee retention strategies that focus on work force motivation, attitudes and perception. The positive implementation of these strategies can influence and create employee satisfaction. This study aims to focus on the relationship between the mediating variables of motivation, attitudes, perception and their effect on employee satisfaction. These findings are based upon an extensive survey carried out between April 2009 and June 2009 in the small mountainous state of Uttarakhand, located within the Indian sub-continent. Although the area of study is confined to the Kumaon region of Uttarakhand, the authors contend that the findings and implications can be applied to other remote developing tourist destinations in other regions.
关键词：Attitude; Human Resource; Lodging Industry; Motivation; Satisfaction; Turnover