文章基本信息

标题：Interpersonal Confilt and Its Management In Information System Development
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作者：Barki, Henri ; Hartwick, Jon
期刊名称：Management Information Systems Quarterly
出版年度：2001
卷号：25
期号：2
页码：3
出版社：Association for Information Systems
摘要：Researchers from a wide range of management areas agree that conflicts are an important part of organizational life and that their study is important. Yet, interpersonal conflict is a neglected topic in information system development (ISD). Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISD projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISD outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISD projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. While conflict management was found to have positive effects on ISD outcomes, it did not substantially mitigate the negative effects of interpersonal conflict on these outcomes. In other words, the impact of interpersonal conflict was perceived to be negative, regardless of how it was managed or resolved.
关键词：IS project management; IS project teams; user/analyst interaction; conflict resolution