文章基本信息

标题：Integrating Knowledge Management Practices Through a Problem Solving Framework
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作者：Gray, Peter H. ; Chan, Yolande E.
期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2000
卷号：4
期号：1
页码：12
出版社：Association for Information Systems
摘要：Organizations increasingly focus their efforts on knowledge management practices to foster the creation, sharing and integration of knowledge. This paper proposes a framework for classifying practices for managing such knowledge based on their roles in problem solving. By integrating these practices through three value-added processes (identification, preservation and distribution), organizations improve their ability to learn and adapt to changing environments. Innovative business models that include these knowledge management processes will should help organizations prosper in the face of rapid, complex change.