文章基本信息

标题：Measuring IS User Satisfaction: Review and Implications
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作者：Zviran, Moshe ; Erlich, Zippy
期刊名称：Communications of the Association for Information Systems
印刷版ISSN：1529-3181
出版年度：2003
卷号：12
期号：1
页码：5
出版社：Association for Information Systems
摘要：Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today.