文章基本信息

标题：Call for Papers Issue 1/2011: IT Service Management and IT Automation – Methods and Models for Efficient IT Operations
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作者：Bichler, Martin ; Bhattacharyya, Kamal
期刊名称：Business & Information Systems Engineering
出版年度：2009
卷号：1
期号：3
页码：270-270
出版社：Association for Information Systems