摘要:LIBRARIANSHIP is a service profession. Every member of the staff in a library is in the business of meeting people's needs for books, journals, audiovisuals, and information. As librarians, we share a strong belief in the importance of our services and a professional pride in delivering them well. We learned this service attitude in library school, we hear it espoused at meetings, and we read about it in our literature. In the 1978 Janet Doe Lecture delivered at the Seventy-eighth Annual Meeting of the Medical Library Association in Chicago, Martha Jane Zachert provided us with ample documentation that a service orientation is a value firmly held by librarians [1].