文章基本信息

标题：Review of Criteria Used to Measure Library Effectiveness
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作者：Edward Evans ; Harold Borko ; Patricia Ferguson 等
期刊名称：Bulletin of the Medical Library Association
印刷版ISSN：0025-7338
出版年度：1972
卷号：60
期号：1
页码：102-110
出版社：Medical Library Association
摘要：This article reports the results of a survey of literature on measures of library effectiveness. This survey led to the formulation of six criterion concepts (accessibility, cost, user satisfaction, response time, cost/benefit ratio, and use). The advantages and disadvantages of each method of measurement are discussed. Several points which became clear during the analysis are discussed. First, there is a relative lack of concern with the rationale behind the evaluation process, although the results invariably lead to a confused interpretation when there is no clear understanding of the purpose of an evaluation. Second, the total library system is rarely considered; instead, each evaluation criterion is taken in isolation rather than as part of the whole. Third, the library's preservation function has not been considered at all.