文章基本信息

标题：On Service Productivity: The Emerging Platforms Perspective
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作者：Wei-Tien Hung ; Soe-Tsyr Yuan
期刊名称：Journal of Service Science and Management
印刷版ISSN：1940-9893
电子版ISSN：1940-9907
出版年度：2014
卷号：7
期号：2
页码：92-109
DOI：10.4236/jssm.2014.72009
出版社：Scientific Research Publishing
摘要：Service research is yet looking for potentially effective methods to improve service industries. This study aims to develop a theoretical model for managing and improving service productivity from a macro industrial perspective (instead of a micro firm perspective). Through the meta analysis of surveying existing literature we develop hypotheses to construct a theoretical model for service productivity improvement. Four cases are used to explain, support and justify this proposed model. This model argues that three platform cornerstones of service productivity are to integrate participants (including consumers) to empower them (empowerment), making them adapt to one another (adaption) and sustain development (sustainability) to improve service productivity.
关键词：Service Dominant Logic; Service Science; Platform; Empowerment; Adaption; Sustainability; Service Productivity