文章基本信息

标题：Quality Criteria for B2C E-Commerce Websites in Brazil
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作者：Thair M. Hamtini ; Ana Alice Vilas Boas ; Luciana Pussi Santos 等
期刊名称：Journal of Software Engineering and Applications
印刷版ISSN：1945-3116
电子版ISSN：1945-3124
出版年度：2013
卷号：6
期号：11
页码：589-596
DOI：10.4236/jsea.2013.611071
出版社：Scientific Research Publishing
摘要：The objective of this study is to compare the ranking of the quality of e-commerce B2C portals in Brazil according to explicit criteria described in the article with the ranking according to the INFO 100 ranking. Theoretical research is first described, followed by the construction of eight self-established criteria of B2C portal quality measures and identification and compilation of requirements used by the I-Best, Opinia, E-bit and other institutes. After that, a portal quality evaluation is made by the web site content analysis; finally, a comparison of the rankings is presented. The obtained results showed that in spite of the lack of knowledge of the criteria adopted by INFO100 [1], there could be agreement with the criteria adopted in this study, because there was agreement with the results for the Ponto Frio portal. Therefore, it was concluded that the eight criteria used in this study can be useful in a quality analysis of B2C electronic portals.
关键词：B2C Portals; Criteria; Quality; E-Commerce