摘要:Perhaps no technology buzzword has engendered as much discussion in records management circles as Web 2.0. It’s been hailed as everything from the solution to all of our information management problems to the death of records management as a discipline. It’s been the target of extensive discussion on a number of records-related e-mail lists, including those based in theUnited States, theUnited Kingdom, andAustralia.And it’s even the subject of a book by Steve Bailey, Managing the Crowd: Rethinking Records Management for the Web 2.0 World. (See a review of this book on page 50.) But what isWeb 2.0 and why should organizations care about it?