摘要:Wre having too many%$*# meetings!" is afamiliar cry thatechoes through thecorridors of manyworkplaces – partic-ularly when meetings are held by defaultand treated as events rather than aprocess. Records and information man-agement (RIM) professionals have aunique opportunity to change the meet-ing experience in their organizations bycreating and facilitating meetings thatmatter, and in the process, ensure corpo-rate memory is captured