文章基本信息

标题：Studying the Knowledge management - Effect of Promoting the Four Balanced ScorecardPerspectives: a Case Study at SAIPA Automobile Manufacturing
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作者：Hassan Darvish ; Mostafa Mohammadi ; Parviz Afsharpour 等
期刊名称：Petroleum-Gas University of Ploiesti Bulletin : Economic Sciences Series
印刷版ISSN：2284-8576
电子版ISSN：2247-8582
出版年度：2012
期号：1
页码：9-23
出版社：Petroleum-Gas University of Ploiesti
摘要：In recent years, two new categories have been presented and introduced in the management world. Balanced Scorecard as amodel of strategic planning that combines financial measures with organizational intangible factors and knowledge management aims to identify, evaluate and organize, store and apply knowledge in order to meet the needs and established objectives. This study clarifies the effect of knowledge management indices on the advancement of the four balanced scorecard perspectives. Intellectual Capital as a model of knowledge Management was the basis model in this survey. The samples were selected among managers, directors, officials and experts in Saipa Automotive Company. Data were collected via Questionnaire. The Pearson correlation, Friedman and linear regression tests have been used to analyze the data. According to the Pearson correlation test, the study showed a positive significant relationship between the knowledge management model and the four perspectives of Balanced Scorecard. It is of considerable importance tha fact that Friedman test specifies all variables ranking then according to their importance and priority as follows: human capital in the first position, social capital in the second and structural capital in the third. Moreover, regression analysis represents accurate prediction and shows stronger correlation between KM and BSC. Overall, the present study suggests Product quality, Customer satisfaction and Staff satisfaction respectively as three important aspects of knowledge management in the strategic plan of SAIPA Company
关键词：Knowledge Management; Balanced scorecard; Intellectual capital; SAIPA Automotive ;Corporation; Iran