文章基本信息

标题：A study on the effects of remote working on quality of services: A SERVQUAL survey on central office of Tehran municipality
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作者：Hassan Darvish ; Fariba Hedayati Shirsavar
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2013
卷号：3
期号：6
页码：1615-1620
DOI：10.5267/j.msl.2013.05.027
出版社：Growing Science
摘要：During the past few years, there have been tremendous efforts on developing remote working among women in an attempt to help females take care of their family related responsibilities. In this paper, we study the impact of remote working on quality of services in central office of Tehran municipality of Iran. The proposed study designs a standard questionnaire to survey remote working and using an existing standard SERVQUAL questionnaire measure the level of quality of work because of remote working. The survey indicates that women who participated in remote working program were satisfied from this program in terms of personal, social as well as organizational productivity. Remote workers were highly satisfied from financial advantage of this program. Managers were, however, highly satisfied from the results of their female’s remote working. In our survey, remote contract workers were more satisfied than remote formal workers were. The surveyed people believed organizational structure was the most important challenge for remote working followed by economical, personal and social issues. The results of SERVQUAL also indicate there were some meaningful relationship between remote working and quality of work.
关键词：SERVQUAL; Municipality of Tehran; Remote working