文章基本信息

标题：A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry ,
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作者：Kambiz Heidarzadeh Hanzaee ; Majid Mirvaisi
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2013
卷号：3
期号：5
页码：1395-1402
DOI：10.5267/j.msl.2013.04.010
出版社：Growing Science
摘要：The objective of this study is to investigate the effect of employees’ Emotional Intelligence (EI), Job Satisfaction (JS) and Organizational Citizenship Behavior (OCB) on Employee's Performance (EP) in Iranian hotel industry. The proposed study of this paper designs a questionnaire and distributes it among 225 employees who have a high interaction with customers in hotel industry. In order to describe the data, the frequency distribution tables have been used and the structural equations model (SEM) has been used to describe the data. The results of this survey have confirmed all the proposed hypotheses of this survey except the one, which was associated with the relationship between OCB on EP. Therefore, EI have positive impacts on JS, OCB and EP in Iranian hotel industry. Conclusion and Managerial implications have been offers.
关键词：Emotional Intelligence (EI); Job Satisfaction (JS); Organizational Citizenship Behavior (OCB); Employees Performance (EP); Hotel Industry