文章基本信息

标题：Performance measurement of employee using an integrated 360° feedback system and AHP method: A case study of municipality ,
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作者：Younos Vakil Alroaia ; Zahra Najafi
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2012
卷号：2
期号：5
页码：1655-1660
DOI：10.5267/j.msl.2012.04.024
出版社：Growing Science
摘要：Performance measurement plays an essential role on accelerating the efficiency of any organization. There are literally different methods for measuring the relative performance of a particular unit and many of them are involved considering various criteria. In this paper, we propose 360° feedback system for performance measurement of all employees who work for municipality of the city of Tabas located in east part of Iran. The proposed model of this paper also uses hierarchical method to cluster different attributes based on various characteristics and implements analytical hierarchy process to find the relative importance of all items. The survey uses five personal characteristics including cognitive, technical, personal and human skills and for each major item, the proposed model considers various sub-criteria. The results indicate that technical and cognitive skills are the most important personal characteristics followed by human and personal characteristics. The results of this survey show that responsibility and quality of work are the most important employee characteristics
关键词：360° feedback system; Customer Municipality; Analytical hierarchy process; AHP