文章基本信息

标题：An Integrated MCDM Method in Ranking BSC Perspectives and key Performance Indicators (KPIs) ,
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作者：Mohsen Alvandi ; Safar Fazli ; Leila Yazdani 等
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2012
卷号：2
期号：3
页码：995-1004
DOI：10.5267/j.msl.2012.01.024
出版社：Growing Science
摘要：The balanced scorecard (BSC) approach is an effective technique for performance evaluation. BSC can better reflect the dependence and feedback problems of each factor in real world situations. This study aims at developing a set of appropriate key performance indicators according to (BSC) approach for SAPCO using multiple criteria decision making(MCDM) method. We provide key performance indicators through literature reviews and experts' idea in SAPCO, which is one of the biggest vehicle spare suppliers in Iran. The proposed study uses decision making trial and evaluation laboratory (DEMATEL) and analytic network process (ANP), respectively to measure the casual relationship between the perspectives as well as the relative weights. The results based on ANP method shows that ‘‘Customer’’ is the most influential factor. In addition, internal process, financial and learning and growth are in two to four positions. Three important key performance indicators are as bellow: Total price of parts, Customer satisfaction and Lack of parts in production
关键词：Balanced Scorecard Perspectives; Key Performance Indicator (KPI); Decision Making Trial and Evaluation Laboratory (DEMATEL); Analytic Network Process (ANP)