文章基本信息

标题：Improving efficiency of decision making units through BSC-DEA technique
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作者：Amir Reza Khaki ; Seyed Esmaeel Najafi ; Sadra Rashidi 等
期刊名称：Management Science Letters
印刷版ISSN：1923-9335
电子版ISSN：1923-9343
出版年度：2012
卷号：2
期号：1
页码：245-252
DOI：10.5267/j.msl.2011.08.016
出版社：Growing Science
摘要：Performance evaluation is one of the most important techniques to prioritize different decision making units. Data envelopment analysis (DEA), as a non-parametric method, plays an important role for measuring relative efficiency. Balanced score card, on the other hand, is another method to evaluate a business plan based on non-financial perspectives. The integrated BSC-DEA takes advantage of the advantages of both methods' features. In this paper, we propose a BSC-DEA method to rank different decision making units. We consider different financial criteria such as profit-margin, return on assets along with non-financial criteria such as customer satisfaction, advanced services, employee skills to compare the performance of different banks. The results are analyzed and discussed, which could be used for making better decisions.
关键词：BSC-DEA; Efficiency; Decision making groups; Data envelopment analysis; Balanced score card