期刊名称:International Journal of Academic Research in Business and Social Sciences
电子版ISSN:2222-6990
出版年度:2013
卷号:3
期号:5
页码:289-296
出版社:Human Resource Management Academic Research Society
摘要:This research sought to establish working environment factors that affect Quality of Work Life among petrol station attendants in Kitale town. The objective of the study was to identify working environment aspects that affect Quality of Work Life among petrol station attendants. This study was an exploratory survey, carried out in 17 petrol stations that are located in Kitale Town, Kenya. The target population comprised 17 station managers and 170 attendants, out of which a sample of 102 respondents was selected: Seventeen (17) Petrol Station Managers using non ¨C probabilistic purposeful sampling and eighty five (85) attendants using simple random sampling. The study used a questionnaire as an instrument for data collection. Data collected was both quantitative and qualitative, and analysis was basic descriptive in nature. The study revealed that poor safety and health, work pressure or stress, and provision of inadequate working tools are environmental aspects that bring about poor Quality of Working Life experiences at petrol stations. In conclusion, the findings were examined and then the implications discussed. General recommendations were made for the improvement of Quality of Work Life among petrol station attendants
关键词:Quality of Work Life; Working Environment; safety and health; Petrol station ;Attendants and Work-Related Quality of Life