文章基本信息

标题：Critical Success Factors of Total Quality Management Implementation In Higher Education Institution: A Review
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作者：Norhayati Zakuan ; Shalini Muniandy ; Muhamad Zameri Mat Saman 等
期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2012
卷号：2
期号：12
页码：19-32
出版社：Human Resource Management Academic Research Society
摘要：This paper determines the research area of critical success factors of total quality management (TQM) implementation in higher education institutions which has potential to be explored and generate new knowledge, to improve the total quality management practices and outcome especially in higher education institutions. This paper has reviewed all the literature which is relevant to critical success factors of total quality management (TQM) and its implementation in various areas. The review is focused on the implementations, the impacts on the organization's performance and the encouraged indicators to the adoption of total quality management (TQM) in the organization. This study concludes the critical success factors of total quality management (TQM) and its implementation in higher education institutions. Because of lack of identified reason, many organizations do not adopt TQM approach into their organization. However, certain organization and institutions already indentified the benefits from TQM implementations on their organization performance and they believe this approach could give them a chance to achieving their goals. The findings of this paper are a proposed conceptual model which consists of TQM critical success factors implementation and its impact of higher education institutions performance
关键词：Total Quality Management (TQM); Higher Education Institutions; Organization ;Performance and Malaysia