文章基本信息

标题：Passenger Ports Benchmarking Due To The E-Services They Offer
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作者：Sanja Bauk
期刊名称：Montenegrin Journal of Economics
印刷版ISSN：1800-5845
电子版ISSN：1800-6698
出版年度：2010
卷号：6
期号：11
出版社：Economic Laboratory for Transition Research Podgorica
摘要：This paper represents a particular attempt to categorize some relevant passenger ports e-services. Generally spea-king, ports' e-services might be categorized due to their functionality as navigational, ship and passengers related ones; logistics, business, entertainment, safety, security, environmental, and others. In this paper, only those ports' e-services related directly to the passengers' needs, mostly in the context of cruising tourism, are taken into consideration and accordingly categorized as core, or as value added ones, and as informational and/or transactional ones. Then, each of the e-services for the analysed pas-senger port, taken from a predefined set of ports, has been assigned with 1 or 0 values depending on that if the port offers rela-ted e-service or not. These values are later weighted by the appropriate, subjectively evaluated, indexes and employed in the cal-culation of the total score of the performance measures for each passenger port. Finally, in such way obtained scores have been used in the process of the considered passenger ports benchmarking, i.e. their proper positioning at the respective e-market
关键词：Passenger Ports; e-services; Categorization; Evaluating; Benchmarking