文章基本信息

标题：A Study On The Mental Setup Of The Working People In Managing Conflict Through Soft Skills With Special Reference To Gender
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作者：Senthil K. Nathan ; Sw. Rajamanoharane
期刊名称：Indian Streams Research Journal
印刷版ISSN：2230-7850
出版年度：2013
卷号：III
期号：VII
出版社：Indian Streams Research Journal
摘要：The term Conflict is an inseparable one in everybody's life. Conflict is defined as a struggle or contest between people with opposing needs, ideas, beliefs, values, or goals. Workplaces are frequently characterized by a variety of destructive conflicts, the intensity of the damage depends on the nature and duration of the conflict. Conflict occurring at a personal level may cause severe damage to the organisation also. Interpersonal skills play a vital role in managing conflict. Conflict on teams is inevitable; however, the results of conflict are not predetermined. Conflict might escalate and lead to nonproductive results, or conflict can be beneficially resolved and lead to quality final products. This paper attempts to explain the concepts of Managing Conflict through Soft Skills among the working people and the differences in dealing Conflict with or without gender bias.
关键词：conflict management;working people;gender;soft skills;interpersonal skill