文章基本信息

标题：Turnover Determinants of New Employees in International Hotels
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作者：Huang-Wei Su ; Li-Tze Lee ; Chiang Ku Fan 等
期刊名称：Journal of Service Science and Management
印刷版ISSN：1940-9893
电子版ISSN：1940-9907
出版年度：2011
卷号：4
期号：2
页码：158-164
DOI：10.4236/jssm.2011.42019
出版社：Scientific Research Publishing
摘要：The high turnover rates of new employees in the first career year usually forces hotel human resource managers to face difficult dilemmas. This work presents a modified Delphi method and an analytic hierarchy process (AHP) method to objectively select international hotels based on the results of interviews with experts in the field. Analysis results indi-cate that the experts select the international hotels with the potential highest turnover risk based on the following rank: internal contentment, external contentment, and organization proffer. Moreover, sensitivity analysis surveys weight of the degree of influence with an alternative hierarchy.
关键词：Modified Delphi Method; Analytic Hierarchy Process; Turnover Determinant; International Hotel