文章基本信息

标题：The Relationship between Employee Commitment and Job Attitude and Its Effect on Service Quality in the Tourism Industry
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作者：Chung-Chieh Lee ; Chih-Jen Chen
期刊名称：American Journal of Industrial and Business Management
印刷版ISSN：2164-5167
电子版ISSN：2164-5175
出版年度：2013
卷号：3
期号：2
页码：196-208
DOI：10.4236/ajibm.2013.32025
出版社：Scientific Research Publishing
摘要：The main aim of this study was to analyze the relationship between employee commitment and job attitude in the tourism industry and its effect on service quality. This research study attempts to explain the various theories related to employee commitment and job attitude. Primary data for the study was obtained through questionnaires, using structured questions to explain the main objective. The study used a cross-sectional research design to meet the objectives. The data were analyzed using various statistical techniques: SPSS, ANOVA, regression, and correlation analysis. The study found that biographical characteristics of the employees have an effect on job attitude and job commitment. In order to enhance job satisfaction, employees need to be motivated in a relevant manner.
关键词：Employee Commitment; Job Attitude; Service Quality; Job Satisfaction