文章基本信息

标题：Human Resource Management - Emotional Intelligence: Communication Effectiveness mediates the Relationship between Stress Management and Job Satisfaction
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作者：Hassan Jorfi ; Hashim Fauzy Bin Yaccob ; Ishak Md Shah 等
期刊名称：International Journal of Managing Information Technology
印刷版ISSN：0975-5926
电子版ISSN：0975-5586
出版年度：2011
卷号：3
期号：4
DOI：10.5121/ijmit.2011.34011
出版社：Academy & Industry Research Collaboration Center (AIRCC)
摘要：Stress management remains a key topic of concern among managers and employees worldwide. The most significant contribution of this research is the discovery the stress management related to communication effectiveness, and on the other hand, communication effectiveness related to job satisfaction within organizations of Iran. Communication effectiveness is a crucial factor for organization's performance and growth and plays an important role in stress management, and job satisfaction of today's competitive organizations. According to literature on business area and logical arguments we proposed that communication effectiveness can moderators the link between stress management with job satisfaction. The respondents consist of 133 form educational administrations and Agriculture Bank of Iran. The method that used to maintain the stress management, communication effectiveness and job satisfaction is Kendall's coefficient of concordance. Results indicate stress management of emotional intelligence has a positive relationship with communication effectiveness and also communication effectiveness plays a key role in job satisfaction
关键词：Emotional Intelligence; Stress Management; Communication Effectiveness; Job Satisfaction