文章基本信息

标题：The effect of website design and structure on disorientation and lostness in hyperspace
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作者：A. Basit Darem ; Suresha
期刊名称：International Journal of Advanced Research In Computer Science and Software Engineering
印刷版ISSN：2277-6451
电子版ISSN：2277-128X
出版年度：2013
卷号：3
期号：6
出版社：S.S. Mishra
摘要：E-government is a global Phenomenon used to deliver government information and services via the Internet and other digital means to citizens. Many e-government websites failed to achieve their full potential due to poor design. Poor design always leads to disorientation and lostness in hyperspace. Lostness has therefore become the initial focus of our research on evaluating e-government websites. Being `lost in hyperspace' is a complex problem, which limits the efficiency and promise of e-government websites. The objective of this paper is to measure the level of lostness in e-government website. It also aims to gather empirical data on lostness with the objective of providing an evidence that lostness and disorientation are affected more by design more than by unfamiliarity. We conducted four experiments to compare the lostness in two different websites. The results showed that government websites should devote more attention to avoid the lostness and disorientation and that help the user get what he is looking for in an easy way within the shortest time
关键词：E-government; Lostness; disorientation; usability; efficiency