文章基本信息

标题：A STUDY ON THE RELATIONSHIP BETWEEN EMPLOYEE SATISFACTION AND PATIENT EXPERIENCES WITH IN HOSPITALSOF MADHYA PRADESH WITH SPECIAL REFERENCE TO JABALPUR DISTRICT
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作者：KARABI BHUYAN ; GANGA DHAR DAS
期刊名称：Indian Streams Research Journal
印刷版ISSN：2230-7850
出版年度：2013
卷号：III
期号：II
出版社：Indian Streams Research Journal
摘要：Employees' satisfaction is very important aspect of any organization to achieve the goals and to become the best service provider organization. This Satisfaction can observe through employees' discipline & management, behavior and qualification & experience within the organization. If they will satisfy with organization then they can give their level best to perform the tasks otherwise they will feel only stress at the time of work, and which will affect the patients' services. In this analysis we had collected feedbacks by patients to assess the employees satisfaction because in this era monetary is most common factor for any individual that can affect the other points of questionnaire that's why here we have collected feedbacks by patient experiences for getting the better results. Most of the cases where significance of parameter was observed significant at 5% level of significance. In some cases it was observed insignificance. In most of the cases null hypothesis framed at beginning was thus refuted & alternative hypothesis have accepted. However the reason for some insignificance results may be attribute to negligence of behavior, responsibility of hospital staff assessed by patients & their families. While at the time of admission they should ask for that. This is the part of hospital responsibility that they should explain to every admitted patient about patient's right & responsibility and employee information those who are providing services to the patients, where they are from government, private or trust hospitals. Thus if changes are incorporate through the improvement in the status result may turn up to be highly satisfied. Thus on the basis of above discussion, it is recommended that emergent need to bring the changes in patients & their family awareness towards employees' responsibilities and proper information of health care provider & It is also recommended that government should make strict rules for employee's rights in all type of hospitals. This study found that there is need of more improvement in government and trust hospitals quality but in some areas of private hospitals also required improvement. So that desired outcomes may be obtain
关键词：Employee satisfaction ;Patient experiences;Odd ratios & composite factors