文章基本信息

标题：Understanding Emotional Intelligence in a Diverse Society
本地全文：下载
作者：Dahlia Zawawi ; Denise Tsang
期刊名称：International Journal of Business and Management Studies
电子版ISSN：1309-8047
出版年度：2009
卷号：1
期号：2
出版社：Social Sciences Research Society
摘要：This study examines the relationship between emotional intelligence and job performance among the Malay, Chinese, and Indian management employees in Malaysia. The study thus extends and adapts the existing literature regarding these variables, mainly developed for Western cases, to a major and successful non-Western economy. Since this represented a pioneer study in the context of Malaysia’s main ethnic groups, data collection was conducted on Nestlé in Malaysia, one of the major multinational organizations in Malaysia. During that time 156 management employees were surveyed. The measurements used for the survey were adopted from the Trait Meta Mood Scale (TMMS) (Salovey et al., 1995) while performance ratings were taken from Nestlé in Malaysia’s internal database. The findings of this study primarily extend the literature by partially confirming relationships between emotional intelligence and job performance and highlighting the effect of race on emotional intelligence.
关键词：emotional intelligence; performance; race; Malaysia