文章基本信息

标题：Influence of integrated quality management system on processing management in management and production staff’s opinion in Strauss Cafe Poland Ltd Company
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作者：Justyna Górna ; Michał Krzymiński
期刊名称：Journal of Agribusiness and Rural Development
印刷版ISSN：1899-5241
电子版ISSN：1899-5772
出版年度：2009
卷号：14
期号：4
页码：71-84
出版社：Uniwersytet Przyrodniczy w Poznaniu
摘要：In the article are presented the results of the research determining the influence of the integrated quality management system on management process in the assessment of management and regular employees of Strauss Cafe Poland Ltd. According to the ISO 9001 requirements in order to effectively manage the organisation, should identify operations. The activities requiring resources and managed in order to enable the transformation of inflow into outflow should be evaluated as a process. The analysis of the gathered data shows the essential influence of the systems (QMS and HACCP) on the management process in the company. The management staff emphasized the significant influence of the quality management system whereas production staff of HACCP system. Both of these groups of employees in the survey shows the beurocracy as a negative result of these systems, while positive results are improvement of image of the company and increase of both products and services quality.
关键词：process management; ISO 9001; system HACCP; Quality Management System