文章基本信息

标题：“E-Government Systems Success and User Acceptance in Developing Countries: The Role of Percieved Support Quality”
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作者：Hala Al-Khatib ; Habin Lee
期刊名称：International Journal of eBusiness and eGovernment Studies
电子版ISSN：2146-0744
出版年度：2011
卷号：3
期号：2
出版社：Social Sciences Research Society
摘要：This paper proposes a conceptual model to explain user acceptance of eGovernment systems considering the diverse layers of user groups. Due to digital division developing countries are providing e-Government services to heterogeneous user groups including non-educated and less skilful citizens for using computer based systems. Therefore this paper considers support quality of eGovernment systems is one of critical success factors and integrates the factor in a widely adopted user acceptance and success model of information systems. The unified theory of acceptance and use of technology is integrated with information systems success model to explain how the quality of e-Government systems is linked to the acceptance of the systems by citizens. Support quality is added as additional dimension of information systems success and relevant hypotheses are developed under e-Government contexts. Finally a description about data collection and future works are provided.
关键词：e-Government Services; UTAUT; IS Success Model; Developing Countries;Support Quality