文章基本信息

标题：“Does Information Technology Capability Improve Bank Performance? Evidence from Turkey”
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作者：Ayse Gunsel ; Ayca Tukel
期刊名称：International Journal of eBusiness and eGovernment Studies
电子版ISSN：2146-0744
出版年度：2011
卷号：3
期号：2
出版社：Social Sciences Research Society
摘要：The aim of this paper is to examine whether the Information technology (IT) capability of a bank can create economic value and competitive advantage. In contrast to previous research, which generally concentrated on the effects of IT investment on competitive advantage, this paper examines IT capability directly. Based on a sample of 15 banking firms, this paper investigates the effects of IT capability and human capital support on three firm-performance measures. The results demonstrate that human capital support contributes directly to performance of banking firms.
关键词：Information technologies; human capital; banking and finance