文章基本信息

标题：A COMPREHENSIVE FRAMEWORK FOR ONLINE STORE FUNCTIONALITIES
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作者：Drew Hwang ; Lara Preiser-Houy ; Rong An Shang 等
期刊名称：Issues in Information Systems
印刷版ISSN：1529-7314
出版年度：2012
卷号：13
期号：2
页码：336-345
出版社：International Association for Computer Information Systems
摘要：Online retailing today is considered as the most prevalent business model of electronic commerce applications. Research related to online stores is plentiful, but there appears to be a lack of broad and flexible frameworks that can be used to capture the functionalities of online stores in a systematic and modular manner. This paper presents such a comprehensive functionality framework in the form of a two-dimension grid, with one dimension distinguished between store functional architecture and another distinguished between store system goals. This framework provides a crucial guidance for the analysis, design, and development of online stores.
关键词：E-commerce; Online Stores; Information Quality; System Quality; Service Quality