出版社:International Association for Computer Information Systems
摘要:This paper presents results obtained from simulating a service system with process oriented simulation methodology. To make the service system responsive and efficient, the SCOR modeling idea is incorporated to build the simulation model. Awesim is a process oriented simulation modeling methodology and so is the Supply Chain Operations Reference (SCOR), developed by supply chain council. A dental hospital case is taken in this study to exhibit how the dental care service system is simulated and design parameters are derived using response surface technique to configure the service efficient and besides responsive. The paper also provides detail sketch of the dental case management practices.
关键词:DSS; Hospital; Service system design;System Time; Awesim; Simulation; Response surface