文章基本信息

标题：IS CUSTOMER SATISFACTION THE CURRENCY OF EXCHANGE IN TODAY’S CLASSROOMS?
本地全文：下载
作者：Stanley Schuyler ; Robert Skovira
期刊名称：Issues in Information Systems
印刷版ISSN：1529-7314
出版年度：2006
卷号：7
期号：1
页码：336-340
出版社：International Association for Computer Information Systems
摘要：This is an Ethnographic analysis that views the classroom as an information system. The general purpose of this project was to identify the causes for differences in view between faculty and student instructor performance assessments. The research was motivated because of the opposition between faculty and student evaluations about an instructor. There is a culture of passive learning that is quietly accompanying the increased emphasis of the “customer focused classroom.” This focus encourages passive students to ascribe course dissatisfaction to instructor or instructional deficiencies. When an instructor challenges passive learners, they report being dissatisfied customers. How that assessment will be used by umbrella organizations to retain faculty is uncertain. That uncertainty impacts how faculty members evaluate their peers.
关键词：Ambiguity; Assessment; Classroom;Ethnography;Evaluation;Information;System;Passive Learners; Performance