文章基本信息

标题：Critical Success Factors for Effective Implementation of ISO 9000 in SME’s Operating in Manufacturing Sector
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作者：Adnan KALKAN ; Özlem ÇETİNKAYA BOZKURT
期刊名称：Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Dergisi
印刷版ISSN：1302-3284
电子版ISSN：1308-0911
出版年度：2012
卷号：14
期号：3
页码：105-125
出版社：Dokuz Eylul Univeristy
摘要：ISO 9000 for quality is one of the most applicable strategies by businesses all over the world. ISO 9000 has been one of important issues in many developing countries including Turkey. Up to now less study is published on the successful use of ISO 9000 Quality Management System, critical success factors and application problems in SME’s. The purpose of this study is to investigate the critical success factors for the effective implementation of ISO 9000 standard in small and medium-sized enterprises (SME’s) operating in the manufacturing sector in Turkey. This empirical study has been carried out with a sample of 246 ISO 9000-certified SME’s selected from enterprises operating in manufacturing sector in Turkey. Data were obtained by a questionnaire survey of the managers responsible for quality in each of the sample SME’s. Critical success factors for the effective implementation of ISO 9000 were assessed for importance by simple descriptive statistics. This study provides practical guidance for SME’s operating in manufacturing sector and seeking to implement the ISO 9000 standard effectively.
关键词：ISO 9000; Small and Medium-Sized Enterprises; Critical Success;Factors.