文章基本信息

标题：Supportive supervisor communication as an intervening influence in the relationship between LMX and employee job satisfaction, turnover intentions, and performance
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作者：Daniel Michael
期刊名称：Journal of Behavioral Studies in Business
印刷版ISSN：1941-563X
电子版ISSN：1941-5508
出版年度：2012
卷号：5
出版社：Academic and Business Research Institute
摘要：This research examines the intervening role of supportive supervisor communication (SSC) in the relationship between leader-member exchange (LMX) and employee job attitudes and performance. It was predicted that supportive supervisor communication would play an intervening role in the relationship between employee rated LMX quality, employee job satisfaction, turnover intentions, and supervisor rated employee performance. Specifically, it was hypothesized that LMX would have a direct, positive influence on SSC, and that SSC would have a direct, negative influence on employees’ turnover intentions, and a direct positive influence on employee job satisfaction, and two facets of contextual performance: interpersonal facilitation and job dedication. Next, it was predicted that job satisfaction would have a direct, negative influence on turnover intentions. Finally, it was predicted that job dedication would have a direct, positive influence on task performance, and thus mediate the relationship between SSC and task performance. Results based on a sample of 243 supervisor-subordinate dyads from the financial services industry provided substantial support for the theoretical model.
关键词：supportive supervisor communication; LMX; job satisfaction; turnover intentions;contextual performance; intervening variable; mediation