文章基本信息

标题：Significance of Business Quality Management for Increasing Competitiveness of Serbian Economy
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作者：Marija Anđelković Pešić ; Vesna Janković Milić ; Jelena Stanković 等
期刊名称：Serbian Journal of Management
印刷版ISSN：1452-4864
出版年度：2012
卷号：7
期号：1
页码：149-170
出版社：University in Belgrade
摘要：This paper points out some challenges Serbian economy is facing at the beginning of the XXI century. Based on the fact that the quality, both in theory and practice, has been promoted as the most important dimension of competitiveness, improvement of quality stands out as the primary task of enterprises in Serbia. In the last part of the paper there are some results of the research, conducted with purpose of identifying opportunities for improving the quality of business in Serbian economy. The authors have been trying to establish the connection between Serbia’s competitiveness rating according to research results of confidential institutions (World Bank’s Report on Business, Global Competitiveness Report 2010-2011) and presence of quality management concepts and tools in business practice in Serbia. The intention of the authors is to present the research results and to indicate the possibilities for improving competitiveness of Serbian economy, primarily through implementation of modern management concepts and models. The one that is suggested in this paper is the Six Sigma concept.
关键词：competitiveness; quality; statistic analysis; Six Sigma.