摘要:ERP is becoming the e-business backbone for organizations doing on-line business transactions over the Internet. Internet-based solutions are destined to improve customer satisfaction, increase marketing and sales opportunities, expand distribution channels and provide more cost-effective billing and payment methods. The extension to SCM and CRM enables effective tri-party business relationships between the organization suppliers and the customers. The ERP vendors responded the e-business challenges by rewriting their systems to take advantage of Internet technologies. In 2000, most of them introduced e-business suite of applications that would significantly expand the functionality of their ERP systems. One of the most representative is PeopleSoft 8, delivered in September 2000. The product is an Internet-based collection of 160 applications that span well beyond PeopleSoft’s backoffice suite, stronghold into e-business collaborative applications, CRM, SCM, professional service automation (PSA) and analytics. PeopleSoft pure internet architecture and software enable organizations to reduce costs and increase productivity through collaboration with their customers, suppliers and employees.