文章基本信息

标题：Beyond Communication Loops – Multi-Responsive Actions in Business Processes
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作者：Göran Goldkuhl
期刊名称：Systems, Signs & Actions
电子版ISSN：1652-8719
出版年度：2007
卷号：3
期号：1
页码：9-24
出版社：Lingköping University, Aarhus University
摘要：The paper examines one of the corner-stones of the language/action (LAP) approaches: communication loop modelling. This kind of modelling is used in approaches like Action Workflow and DEMO and it includes the modelling of two fundamental roles; customer and performer. The paper extends earlier critical analysis of two-role models. It introduces the principle of multi-responsiveness, meaning that one organisational action can be a response to several different communication acts. The difference between a present triggering initiative and trans-situational background initiatives are described. The paper uses a reference case, the pizza shop case, well-known in the LAP community through earlier use in many papers.
关键词：Business process; communication modelling; speech act; workpractice; Action Workflow;DEMO