文章基本信息

标题：A Challenge Based Evaluation of Service Information Systems
本地全文：下载
作者：Michael Amberg ; Timo Holm ; Kristian Dencovski 等
期刊名称：Communications of the IBIMA
电子版ISSN：1943-7765
出版年度：2008
卷号：2008
页码：168-192
出版社：IBIMA Publishing
摘要：Beside industrial product and solution business industrial services become increasingly important. The solution business for industrial plants poses challenges, which require the use of appropriate service information systems (SIS). In order to support the user actively during service execution the SIS developer needs to know these challenges to determine and prioritize the SIS requirements. If a gap remains between these challenges and the implemented requirements, tool-based support for industrial services can be increased significantly. This article introduces a concept to structure challenges and describes a meta-model which associates them to key concepts. By mapping key concepts to the implementation, SIS can be evaluated regarding the support they offer to cope with challenges. Results of this evaluation help tool suppliers to identify requirements of future versions and potential for innovation. It also gives support to service providers on deciding which SIS they should use to address their specific industrial service business.