文章基本信息

标题：E-Government Implementation in Spain: the Case of the City of Benidorm
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作者：de Juana- Espinosa ; S. Valdés-Conca J. ; Manresa-Marhuenda E. 等
期刊名称：Communications of the IBIMA
电子版ISSN：1943-7765
出版年度：2008
卷号：2008
页码：198-203
出版社：IBIMA Publishing
摘要：e-Government strategies result from the expectations from society to be able to use Internet technologies as a strategic means of communications and relationship with its public sector, virtualizing the delivery of public services. In order to meet these expectations, a state law forces all Spanish city councils to be able to provide their services electronically. A case study is presented detailing how the Benidorm’s e-government strategy was devised and implemented. It may yield valuable insights into the identification and management of critical concerns during the evolvement and attainment of business process re-design in local e-government towards a citizen centric approach.