文章基本信息

标题：INTERDEPENDENCE BETWEEN RELATIONSHIP QUALITY DIMENSIONS
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作者：Pepur, Mario ; Mihanović, Zoran ; Arnerić, Josip 等
期刊名称：Croatian Operational Research Review
印刷版ISSN：1848-0225
出版年度：2011
卷号：2
期号：1
页码：255-263
出版社：Croatian Operational Research Society
摘要：Tourism-dependent economy, unfavourable structure of accommodation and hotel capacity, seasonality of business and liquidity problems indicate importance of the relationships between hotels and banks in Croatia. Since the capital investments in new and modern capacities are necessity, the quality of their relationship would determine the future of Croatian economy as a whole in the long run. Regarding the capital investments, it is crucially important that cooperation between the employees in both business entities is based on the satisfaction, trust and commitment. In this way, every potential uncertainty as a consequence of the entity’s actions could be minimized. In this paper, 356 tourist objects are hierarchically clustered according to the relationship quality dimensions for the purpose of testing the characteristics according to which the clusters significantly differentiate. Consequently, the interdependence between the observed relationship quality dimensions is examined.
关键词：business to business marketing; relationship quality; hierarchical clustering