文章基本信息

标题：International Performance and Innovation in Services: Preliminary Findings from Logistical and Engineering Consultancy Services
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作者：Cristina Castro-Lucas ; Mbaye Fall Diallo ; Pierre-Yves Leo 等
期刊名称：International Business Research
印刷版ISSN：1913-9004
电子版ISSN：1913-9012
出版年度：2012
卷号：6
期号：2
页码：8
DOI：10.5539/ibr.v6n2p8
语种：English
出版社：Canadian Center of Science and Education
摘要：This research aims to explore the relationship between service innovation and international development of service firms. Therefore a theoretical model is tested with the purpose of explaining how firms achieve international performance. Data from a specific survey answered by 51 top managers of business service firms are analyzed using the Partial Least Squares method. The result shows that service innovation does play a significant role in international performance but far less than international experience. Symmetrically, international competence of the firm’s personnel enhances innovative behavior. The ability to use ICT appears also to be a powerful driver for both strategies.