文章基本信息

标题：Are Human Resource Departments Really Important? An Empirical Study on Malaysian Small and Medium Enterprises (SMEs) in the Service Sector
本地全文：下载
作者：Intan Osman ; Theresa Ho CF ; Maria Carmen Galang 等
期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2011
卷号：6
期号：2
页码：147
DOI：10.5539/ijbm.v6n2p147
出版社：Canadian Center of Science and Education
摘要：The intention of this study is to examine the significant differences in terms of employees’ job satisfaction and firms’ performance for Malaysian SMEs that has their own Human Resource (HR) department against organisations who doesn’t have their own HR department. Besides that, this study provides more insight towards Malaysia’s Human Resource Management practices based on 43 SMEs in the service sector. Findings The finding of the study reveals that there are significant differences between organisations with HR department and organisations without HR department in terms of employees’ training and development, performance appraisal, employee relations and communication and also in terms of employees’ job satisfaction. Methodology: SPSS, Sample 43, Self-administered questionnaire.