文章基本信息

标题：Applying Kano Theory on Career Service in Library & Learning Resources of University of Borås
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作者：Mingzi Li ; Yan Jiang ; Shijie Hao 等
期刊名称：International Journal of Business and Management
印刷版ISSN：1833-3850
电子版ISSN：1833-8119
出版年度：2010
卷号：6
期号：1
页码：76
DOI：10.5539/ijbm.v6n1p76
语种：English
出版社：Canadian Center of Science and Education
摘要：The purpose of this research is to evaluate the career service in Library& Learning Resources of University of Borås (HB) and its communication channels with students based on the Kano theory in order to find which current services are basic needs, expected needs and attractive needs of students. Especially seeking potential attractive quality can make students know and experience the career service on their own initiative. From the analysis of Kano questionnaire, we could not only know students’ different needs clearly but also find suggestions and recommendations of improvement for the future.