文章基本信息

标题：Student Satisfaction and Service Quality: Any Differences in Demographic Factors?
本地全文：下载
作者：Azleen Ilias Ilias ; Hishamuddin Fitri Abu Hasan ; Rahida Abd Rahman 等
期刊名称：International Business Research
印刷版ISSN：1913-9004
电子版ISSN：1913-9012
出版年度：2009
卷号：1
期号：4
页码：131
DOI：10.5539/ibr.v1n4P131
语种：English
出版社：Canadian Center of Science and Education
摘要：Previously, very less research done to test demographic factors that contribute towards satisfaction and service quality. This study attempts to examine the differences of selected demographic factors (gender, races and semester of studies) on the students’ satisfaction and service quality. Furthermore, this study is also to examine any relationship between age and students’ satisfaction and service quality. This study was conducted using a set of questionnaire to 200 Bachelor Degree students from two private higher education institutions. The study will provide results from empirical test of these differences and relationships. The empirical results of this study can provide any differences, which related to students’ satisfaction on service quality.